Report

The State Of Chatbots In Financial Services

Most Consumers Are Neither Interested Nor Comfortable Using Chatbots For Financial Activities
August 5th, 2020
With Contributors:
and Sam Bartlett

Summary

The hype surrounding chatbots remains high and COVID-19 has put pressure on customer service teams, but digital teams in financial services firms should remain wary of any push to roll out chatbots faster than their customers want or than their systems ca

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