Report

Three Trends Are Transforming The Service Desk

Increase Service Quality And Speed By Addressing ESM, Collaboration, And Intelligence
October 2nd, 2019
With Contributors:
Julia Caldwell
and Diane Lynch

Summary

Three factors — enterprise service management (ESM), collaboration, and intelligent service management — are driving the transformation of the service desk. To better meet customers' needs and increase service quality and speed, infrastructure and operati

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