Summary
Cloud, agile, DevOps, and increasing attention to employee experience (EX) are challenging traditional IT operating models worldwide. Team silos of technical expertise (compute, storage, networking, and middleware) can’t keep up with market demands for innovation and employees’ preference for collaborative and responsive work environments. Technology leaders can — and should — apply product-centric thinking to IT platform management to improve service delivery. This report helps technology leaders understand the context and advantages that this approach provides.
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