Best Practice Report

Accelerate With Platform Engineering

Infrastructure And Operations Teams Must Take A Quantum Leap In Service Responsiveness

April 3rd, 2024


Cloud, agile, DevOps, and increasing attention to employee experience (EX) are challenging traditional IT operating models worldwide. Team silos of technical expertise (compute, storage, networking, and middleware) can’t keep up with market demands for innovation and employees’ preference for collaborative and responsive work environments. Technology leaders can — and should — apply product-centric thinking to IT platform management to improve service delivery. This report helps technology leaders understand the context and advantages that this approach provides.

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Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.