Trends Report

AI Is Reshaping Automation Markets

A Guide To Process Tool Evolution

February 23rd, 2024
Craig Le Clair, Vice President, Principal Analyst
Craig Le Clair Vice President, Principal Analyst
Bernhard Schaffrik, Principal Analyst
Bernhard Schaffrik Principal Analyst
With contributors:
Glenn O'Donnell , Leslie Joseph , John Bratincevic , Renee Taylor-Huot

Summary

AI is changing the markets for process tools, and these changes will take place in two phases. Expect the independent platform markets of digital process automation (DPA), robotic process automation (RPA), and process intelligence to consolidate through 2026 and eventually merge. Thereafter, demand for AI-led transformation, autonomous workplace assistant (AWA) creation, and real-time work allocation will lead to the creation of automation fabric platforms.

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