Summary
Unified communications as a service (UCaaS) is now the dominant communications platform for the enterprise. And for good reason — it’s intuitive, lowering the friction in collaboration. But it’s still not as reliable as older phone systems, and causes of failure are increasingly difficult for adopters to identify and remedy. For organizations migrating away from these older tools, this can prove to be a challenge. The answer, like most cloud migrations, is a bit of hybrid.
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