Trends Report

Automation Will Eliminate Most Repetitive And Nonspecialized Jobs In Banking

December 10th, 2019


Practical AI building blocks like robotic process automation (RPA), text analytics, and supervised machine learning algorithms will replace workers as banks seek greater efficiency. Roles that allocate staff to projects and relay orders will be less relevant as automation and Agile methods transform the workplace. Jobs that execute on routine tasks and require little disciplinary knowledge will lose the most headcount to automation.

Want to read the full report?

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.