Case Study

Batch Be Gone: How AAFES Improved Operations With Event-Driven Architecture

May 10th, 2024
David Mooter, Principal Analyst
David Mooter Principal Analyst
Emily Pfeiffer, Principal Analyst
Emily Pfeiffer Principal Analyst
With contributors:
Fiona Swerdlow , Delilah Gonzalez

Summary

Businesses have long relied on batch data, but these bulk updates are increasingly unable to meet customer needs. The blurring of the lines between channels and increasingly demanding customers requires data that is unsiloed and available in real time. Event-driven architecture (EDA) is a common way to solve the limitations of batch. This report outlines how Army and Air Force Exchange Service (AAFES) improved its customer experiences by migrating from batch to EDA.

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