Summary
To understand how business users are thinking about the relationship between their billing and subscription management software and their business priorities, we analyzed data from Forrester’s Industry- And Customer-Supporting Software Survey, 2025. This report highlights organizations’ billing and subscription management software vendor satisfaction levels, replacement plans, and current and future adoption approaches. Business leaders should use this data report to learn how their peers plan to adopt billing and subscription management software in the future and use this information to guide their own strategies.
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