Summary
Internet-of-Things technologies have shown the potential to help businesses deliver new digital customer experiences while achieving digital operational excellence on the back end in industries like retail, hospitality, and travel. Many of these technologies are real today — and some are even mature. But implementation in real-world scenarios lags far behind what vendors will show you in lab settings. This report takes a deep look at these technologies, offering concrete steps I&O pros can take to successfully weave them into a winning business technology agenda.
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