Best Practice Report

Accelerate With Platform Engineering

Infrastructure And Operations Teams Must Take A Quantum Leap In Service Responsiveness

April 3rd, 2024
Charles Betz, VP, Research Director
Charles Betz VP, Research Director
Julie Mohr, Principal Analyst
Julie Mohr Principal Analyst
With contributors:
Glenn O'Donnell , Stephanie Balaouras , Andrew Hewitt , Alvin Nguyen , Carlos Casanova , Tracy Woo , Melissa Chhay , Shayna Neuburg

Summary

Cloud, agile, DevOps, and increasing attention to employee experience (EX) are challenging traditional IT operating models worldwide. Team silos of technical expertise (compute, storage, networking, and middleware) can’t keep up with market demands for innovation and employees’ preference for collaborative and responsive work environments. Technology leaders can — and should — apply product-centric thinking to IT platform management to improve service delivery. This report helps technology leaders understand the context and advantages that this approach provides.

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