Best Practice Report

Build Your Operations Organization With Product Team Principles

People: The Modern Technology Operations Playbook

September 9th, 2020
With contributors:
Lauren Nelson , Tyler Brown , Diane Lynch


Cloud, agile, DevOps, and increasing attention to employee experience (EX) are challenging traditional infrastructure and operations (I&O) operating models worldwide. Team silos of technical expertise (compute, storage, networking, and middleware) can’t keep up with market demands for innovation and with employees’ preference for collaborative and responsive work environments. I&O leaders can — and should — learn from how product teams operate. This report helps I&O leaders understand the context and advantages that this approach provides.

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Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.