Data Overview Report

Data Overview: Where CX Leaders In Healthcare Plan To Spend

Healthcare CX Leaders Anticipate Spending Increases Across The Board

December 12th, 2023
Judy Weader, Principal Analyst
Judy Weader Principal Analyst
Brian Mukasa, Data Researcher
Brian Mukasa Data Researcher
With contributors:
Rick Parrish , Jenna Santos , Daniel Portillo , Ian McPherson

Nearly half of healthcare CX leaders expect to increase investment in CX and strategy development, such as CX implementation consulting, CX strategy consulting, and analytics and insights consulting. This data overview provides insight into healthcare CX leaders’ priorities, based on their responses to Forrester’s State Of CX Teams Survey, 2023.

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