Data Overview Report

Data Overview: Where CX Leaders In Healthcare Plan To Spend

Healthcare CX Leaders Anticipate Spending Increases Across The Board

 and  four contributors
Dec 12, 2023

Summary

Nearly half of healthcare CX leaders expect to increase investment in CX and strategy development, such as CX implementation consulting, CX strategy consulting, and analytics and insights consulting. This data overview provides insight into healthcare CX leaders’ priorities, based on their responses to Forrester’s State Of CX Teams Survey, 2023.

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