Trends Report

Deliver Now On Intensified B2B Customer Demands With Dedicated OMS

Excellence In B2B Order Management Unlocks Growth Opportunities

January 6th, 2022
With contributors:
Fiona Swerdlow , Kara Wilson

Summary

You’re managing orders, but you’ll only achieve excellence in order management if you’re doing it with a dedicated order management system (OMS). This report helps B2B tech leaders understand and act on the functional needs of their organizations. Using OMS in B2B use cases, they can unlock the growth opportunities enabled by leveraging the flexibility of modern, dedicated order management systems.

Want to read the full report?

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.