Model Overview Report

Demystifying The Technical Functions Of Merchant Payment Providers

Plan Successful Tech Adoption Using Function-First Thinking

 and  three contributors
Dec 23, 2024

Summary

Digital business leaders struggle to identify which tech solutions will solve their business problems. Vendors’ marketing messaging, and a lack of standardization in the market, amplify the challenge. Although there are standard market categories for tech, there have been no universal rules for the functions that each category provides — until now. This report outlines Forrester’s Function-First Tech Buying Framework, which creates standards for the functionality included in each tech market category. It uses the framework to look at the merchant payment provider (MPP) category.

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