Chart Your Course Report

Align Your Operating Model Around The Right High-Performance Attributes

Use The Lenses Of Strategy, Operations, And Leadership To Validate Your Design

August 2nd, 2021
Charles Betz, VP, Research Director
Charles Betz VP, Research Director
Fiona Mark, Principal Analyst
Fiona Mark Principal Analyst
With contributors:
Gordon Barnett , Bobby Cameron , David Brodeur-Johnson , Matthew Guarini , Audrey Hecht , Peggy Dostie

Summary

Market leaders build successful customer-obsessed organizations using a future fit mindset that incorporates resilient, adaptive, and creative characteristics. A critical element of any future fit technology strategy is a high-performing IT operating model. Getting the design right isn’t easy. High-performing organizations exhibit certain attributes. This report provides insights into each of these attributes and how tech executives can apply them to create the ideal high-performing IT operating model.

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Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.