Model Overview Tool

Get Control Over Your Bots With Forrester’s Automation Framework

Use Nine Critical Dimensions To Decipher The Automation Landscape

March 6th, 2019
With contributors:


The impact of automation on companies’ efforts to win, serve, and retain customers is unquestionable. However, it can be difficult to determine how different types of automation relate to one another, where you might be able to reuse certain technologies, and how best to rationalize your portfolio. Using nine dimensions, Forrester has classified eight major categories of more than sixty types of automation. Infrastructure and operations (I&O) professionals can use this framework to guide their automation journeys.

Want to read the full report?

This report is not available for purchase at this time.

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.