Vision Report

High-Performance IT: The Essential Technology And Practices

Architect, Build, And Deliver The IT Capabilities Your Business Needs For Success

January 16th, 2024
With contributors:


High-performance IT is the pursuit of continuously improving business results through technology. It rests on three principles. IT must: 1) continuously align with the business; 2) build trust on a foundation of security, privacy, and resilience; and 3) empower the business to readily adapt to changing market conditions and customer demand. Using these principles, technology leaders will develop the right mix of IT capabilities to ensure the organization achieves its desired business outcomes. This report describes the essential technology and IT practices that you need to build the IT capabilities that underpin high-performance IT.

Want to read the full report?

Contact us to become a client

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.