Summary
The COVID-19 pandemic and recessionary pressures accelerated investment in digital worker automation (DWA) to support the 18 million US workers who now toil from home and frontline workers who struggle with social separation and disinfection challenges. DWA investments fall into five classes of employee robots that combine conversational intelligence, robotic process automation (RPA), and other intelligent automation (IA) components. DWA acceleration will pressure enterprises to choose among platforms. This report describes the DWA options and provides a framework to help you choose.
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