Legacy Commerce Technology Faces Death By A Thousand Cuts

September 22nd, 2021

Emily Pfeiffer Principal Analyst

Joe Cicman Principal Analyst

With contributors:

Fiona Swerdlow , Brian Hopkins , Gabrielle Raymond

Summary

The future of commerce technology buying will see the end of traditional “replatforming.” In the future, digital businesses will prioritize, select, and implement technology for individual functions, rather than entire platforms. As a result, business leaders will incrementally replace legacy solutions with new vendors over time. This report outlines the past, present, and future of commerce tech buying, including a select set of technologies that are key to this rapid and continual evolution.

Want to read the full report?

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.