Best Practice Report

Make Digital Employee Experience The Centerpiece Of Your Digital Workplace Strategy

Build A Resilient Technology Foundation To Empower Employees From Anywhere

September 25th, 2024
Andrew Hewitt, Principal Analyst
Andrew Hewitt Principal Analyst
Cheryl McKinnon, Principal Analyst
Cheryl McKinnon Principal Analyst
Will McKeon-White, Senior Analyst
Will McKeon-White Senior Analyst
With contributors:
James McQuivey, PhD , Heidi Shey , Paige Ludl , Kara Hartig

Summary

Almost every enterprise is now a hybrid digital workplace with employees working from many locations. Technology will continue to be the dominant medium through which employees, contractors, and partners connect to drive business outcomes. Thus, the importance of digital employee experience (DEX) will continue to rise. Digital workplace leaders must put DEX at the heart of their digital workplace strategy. This report provides a framework for implanting a digital workplace strategy with DEX at the center.

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Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.