Summary
Providing a great customer experience requires more than just a great product — it also takes a nimble and responsive organization that can continuously deliver digital innovation. As the demand for speed and flexibility grows at every layer of the organization, enterprises have turned to DevOps methods, driving a fundamental shift in how to approach core capabilities, organizational structures, processes, and tooling. This report offers infrastructure and operations (I&O) leaders guidance to embrace DevOps and continuous delivery at a core level. This is an update of a previously published report; Forrester reviews and revises it periodically for continued relevance and accuracy. We're updating it now with new information, data, and examples.
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