Landscape Report

Now Tech: B2C Commerce Solutions, Q1 2022

Forrester’s Overview Of 23 B2C Commerce Solutions Providers

January 12th, 2022
With contributors:
Fiona Swerdlow , Ashley Villarreal


You can use B2C commerce solutions to digitize buying and selling processes, optimize the path to purchase, and increase efficiency for commerce practitioners. But to realize these benefits, you’ll first have to select from a diverse set of vendors that vary by size, functionality, geography, and vertical market focus. Digital business professionals should use this report to understand the value they can expect from a B2C commerce solutions provider and to select one based on size and functionality.

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Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.