Landscape Report

Now Tech: Chatbots For IT Operations, Q3 2020

Forrester's Overview Of 36 Chatbots For IT Operations Providers

September 10th, 2020
With contributors:
Stephanie Balaouras , Tyler Brown , Diane Lynch

Summary

You can use chatbots for IT operations to improve incident response and remediation with augmented intelligence, empower employees through expanded self-service and request automation, and increase business agility with flexible workflow automation. But to realize these benefits, you'll first have to select from a diverse set of vendors that vary by size, functionality, geography, and vertical market focus. Infrastructure and operations (I&O) professionals should use this Now Tech report to understand the primary segments and capabilities of chatbots for IT operations providers to inform their technology purchasing strategies.

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