Permanent Store Closures And Disappointing Sales: Nordstrom Reveals The Challenges And Benefits Of Responding To COVID-19 In Its Q1 2020 Earnings Call

Retail quarterly earnings calls for Q1 2020 (January through March) run from April through June. In this series, we share the highlights of earnings calls from the major brands to help digital business professionals understand the initial impact of COVID-19 on retail and brand businesses, particularly in the US. Nordstrom’s Q1 2020 earnings call detailed the company’s performance amid the coronavirus, including its significant drop in sales for the quarter and decision to permanently close 16 of its full-line stores. It also highlighted the role its store fulfillment capabilities have played in its business amid the pandemic as well as the result of expanding those capabilities to its Off-Price business in mid-April.