Summary
To understand how consumer-facing business users are thinking about the relationship between their point-of-service (POS) software and their business priorities, we analyzed data from Forrester’s Industry- And Customer-Supporting Software Survey, 2025. This report highlights B2C and B2B2C organizations’ POS software vendor satisfaction levels, replacement plans, and current and future adoption approaches. Business leaders should use this data report to learn how their peers plan to adopt POS software in the future and use this information to guide their own strategies.
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