Predictions Report

Predictions 2023: Payments

2023 Will Force Everyone To Revisit Their Payments Playbooks

October 31st, 2022
Lily Varon, Principal Analyst
Lily Varon Principal Analyst
Meng Liu, Senior Analyst
Meng Liu Senior Analyst
Jacob Morgan, null
Jacob Morgan
With contributors:
Fiona Swerdlow , David Hoffman , Andras Cser , Aurelie L'Hostis , Pushpa Marwal , Julie Ask , Connor Weathers , Rachel Birrell

Summary

Storms are in the offing, and the payments market in 2023 will either sink or swim. Nearly everyone must rethink their playbooks: Fintechs will change leadership and focus on the bottom line; merchants will push back hard on transaction fees; while consumers will have bigger targets on their backs for fraudsters. Payments players across the ecosystem will walk a tightrope between supporting novel payments experiences and serving a swing back to cash; they will also repurpose innovation dollars that they might have spent on envelope-pushing projects in favor of those focused on infrastructure and modernization.

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