Predictions Report

Predictions 2023: Payments

2023 Will Force Everyone To Revisit Their Payments Playbooks

October 31st, 2022
Jacob Morgan, null
Jacob Morgan
With contributors:


Storms are in the offing, and the payments market in 2023 will either sink or swim. Nearly everyone must rethink their playbooks: Fintechs will change leadership and focus on the bottom line; merchants will push back hard on transaction fees; while consumers will have bigger targets on their backs for fraudsters. Payments players across the ecosystem will walk a tightrope between supporting novel payments experiences and serving a swing back to cash; they will also repurpose innovation dollars that they might have spent on envelope-pushing projects in favor of those focused on infrastructure and modernization.

Want to read the full report?

Contact us to become a client

This report is available for individual purchase ($795).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.