Trends Report

Rethink Enterprise Applications Governance

Refocus Applications Governance And High-Performance IT Exploiting New Technologies To Win, Serve, And Retain Customers

February 6th, 2024
George Lawrie, Vice President, Principal Analyst
George Lawrie Vice President, Principal Analyst
Diego Lo Giudice, Vice President, Principal Analyst
Diego Lo Giudice Vice President, Principal Analyst
Bernhard Schaffrik, Principal Analyst
Bernhard Schaffrik Principal Analyst
With contributors:
Liz Herbert , Pascal Matzke , Christian Prandi , Rachel Birrell

Summary

Global manufacturers’ enterprise applications, such as enterprise resource planning (ERP), customer relationship management (CRM), and product lifecycle management (PLM), have migrated to the cloud, embedded AI, and incorporated content like global trade management rules and materials libraries. This report shows technology architecture and delivery leaders how to develop agile application governance that capitalizes on new technologies embedded in enterprise applications to boost their ability to win, serve, and retain customers.

Want to read the full report?

Contact us to become a client

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.