Trends Report

Ten Ways Technology Will Drive Workforce Success In 2015

November 5th, 2014
With contributors:
Christopher Voce , Michelle Mai


Infrastructure and operations (I&O) leaders responsible for workforce technology play a critical role in their company's success in the age of the customer, where your company's employees need your help in being more agile, informed, and responsive to delight customers. Over the past few years, you've witnessed significant changes — such as bring-your-own-device (BYOD) and other new options to serve your increasingly mobile workforce — that have reshaped what we once called "end user computing." Delivering on your business technology (BT) agenda means taking that aged model and refocusing it on your business and its customers. This means creating a digital workplace to ensure that your workforce has access to the technology and information they need to do their very best work — and delight your business' customers. This report summarizes Forrester's predictions for what's coming in 2015, which will prepare you to deliver on that mandate.

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Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.