Trends Report

The COVID-19 Pandemic Has Accelerated The Shift To Digital Payments

June 2nd, 2020

Summary

Data from the Forrester Analytics Consumer Technographics® COVID-19 Survey (Wave 2) reveals shifting consumer behaviors toward digital payments across the globe as result of the pandemic. Listen to Forrester analysts based in China, India, the UK, and the US discuss the impact of COVID-19 on the adoption of digital payments and what they expect the lasting impacts of the pandemic will be on payments around the globe.

Want to read the full report?

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.