Trends Report

The Digital Upheaval Of Life Insurance In Singapore And Hong Kong

How To Win Over Empowered Consumers

January 14th, 2020
Tom Mouhsian, Principal Analyst
Tom Mouhsian Principal Analyst
Meng Liu, Senior Analyst
Meng Liu Senior Analyst
With contributors:
Frederic Giron , Han Bao , Nancy Lin , Bill Nagel

Summary

Even in Singapore and Hong Kong, two of the most sophisticated life insurance markets in Asia Pacific, digitally empowered customers with heightened digital expectations are likely to switch insurance carriers in the next 12 to 24 months. This opens commercial opportunities for digital-only insurers and traditional incumbents alike — provided that they know how to address these expectations. Digital strategy leaders should read this report to gain key insights into life insurance customers and learn how to stay relevant and win, serve, and retain those customers.

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