Best Practice Report

The Forrester Digital Experience Review™: Global Mobile Banking Apps Summary, 2020

December 28th, 2020
Arnav Gupta, null
Arnav Gupta
Amit Bhatia, null
Amit Bhatia
Luis Deya, null
Luis Deya
With contributors:
Oliwia Berdak , Corrado Loreto , Sam Bartlett


Mobile apps have become the touchpoint of choice for millions of banking customers to manage their finances. With expectations rising, digital banking teams know they need to continuously iterate their mobile apps to ensure that they build their mobile banking experiences around customer needs. This report helps digital banking executives understand what mobile features are being offered globally today, identify best practices, and find new ways to improve their own mobile services.

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