Best Practice Report

The Forrester Digital Experience Review™: Global Mobile Banking Apps Summary, 2021

December 17th, 2021
Karine Cardona-Smits, null
Karine Cardona-Smits
Luis Deya, null
Luis Deya
With contributors:
Oliwia Berdak , Seles Sebastin , Carine Lam , Sam Bartlett


Mobile apps have become the touchpoint of choice for millions of banking customers to manage their finances. With rising expectations, digital banking teams need to continuously iterate their mobile apps to ensure that they build their mobile banking experiences around customer needs. This report helps digital banking executives understand what mobile features banks offer globally today, identify best practices, and find new ways to improve their own mobile services.

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