In our 22-criterion evaluation of enterprise service management (ESM) providers, we identified the 15 most significant ones — Atlassian, BMC Software, Broadcom, EasyVista, Freshworks, IBM, IFS, Ivanti, ManageEngine, Matrix42, Micro Focus, OmniNet, ServiceNow, TOPdesk, and USU Software — and researched, analyzed, and scored them. This report shows how each provider measures up and helps operations professionals select the right one for their needs.