Summary
Cognitive technologies have already reshaped the general workforce, forcing enterprise architecture (EA) professionals to answer questions about how quickly these technologies will disrupt white-collar work. This report details the emerging best practices for augmenting "cubicle work" (which represents 89 million US jobs) with cognitive solutions. Don't believe the hype — Google AlphaGo's gaming successes and IBM Watson will not usher in a dystopian triumph of machines over humans. Instead, the white-collar workers of the future will collaborate with cognitive capability.
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