Trends Report

The Future Of White-Collar Work: Sharing Your Cubicle With Robots

Thirteen Emerging Best Practices For Man/Machine Collaboration

June 22nd, 2016
With contributors:
Laura Koetzle , Michele Goetz , Diego Lo Giudice , James McQuivey, PhD , Alex Cullen , Shaun McGovern , Diane Lynch


Cognitive technologies have already reshaped the general workforce, forcing enterprise architecture (EA) professionals to answer questions about how quickly these technologies will disrupt white-collar work. This report details the emerging best practices for augmenting "cubicle work" (which represents 89 million US jobs) with cognitive solutions. Don't believe the hype — Google AlphaGo's gaming successes and IBM Watson will not usher in a dystopian triumph of machines over humans. Instead, the white-collar workers of the future will collaborate with cognitive capability.

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