Business Case Report

The ROI Of Supply Chain Management

How To Calculate The Return On Your Supply Chain Management Investment

April 6th, 2022
With contributors:
Pascal Matzke , Linda Ivy-Rosser , Christian Prandi , Nicole Lesperance


Supply chain management (SCM) transformation efforts bring benefits like increased customer retention and greater cross-sell opportunity. But they also require investments in technology and services. SCM transformation leaders who want to accurately model the ROI of an SCM transformation must estimate the size of required investments and expected benefits as well as when those will occur. This report shows SCM transformation leaders how to build an ROI model that can power a business case, including where to look for benefits, how to quantify them, and how to estimate SCM transformation costs.

Want to read the full report?

Contact us to become a client

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.