Summary
Supply chain management (SCM) transformation efforts bring benefits like increased customer retention and greater cross-sell opportunity. But they also require investments in technology and services. SCM transformation leaders who want to accurately model the ROI of an SCM transformation must estimate the size of required investments and expected benefits as well as when those will occur. This report shows SCM transformation leaders how to build an ROI model that can power a business case, including where to look for benefits, how to quantify them, and how to estimate SCM transformation costs.
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