Vision Report

The RPA Services Market Will Grow To Reach $12 Billion By 2023

Despite Growth, Scale Remains Elusive For Enterprises

July 10th, 2019
With contributors:
Glenn O'Donnell , Ashutosh Sharma , Sukriti Dangi , Bill Nagel


Forrester surveyed the top robotic process automation (RPA) service providers and collected data on their customers, geographic focus, revenue, and the scale of implementations. We used this data to assess the RPA services market today and where it will head. This report helps application development and delivery (AD&D) professionals get the most business value from engagements with RPA service providers.

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Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.