In February and March 2022, Forrester fielded a global survey to customer experience (CX) professionals about their firms’ CX function, including team size, responsibility, budget, and reporting structure. The data reveals that there is no one single model for a CX team structure and that many firms still operate at a low level of CX maturity in key areas, such as measurement and prioritization. This report summarizes our findings for CX leaders seeking a benchmark for their CX function and recommendations to improve the maturity of their own program.