Summary
Customer needs and preferences continue to evolve. While some fintechs are facing headwinds amid a deteriorating economic climate, other disruptors keep innovating, further altering the banking landscape. Banks are accelerating their digital transformation to keep up with customer expectations, delivering more customer value while improving operational efficiency and business agility to remain competitive in this dynamic environment. This report explores how digital technologies are changing the industry’s customers, competitors, and business and tech priorities globally.
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