Kerstin is a researcher on the financial services and Digital Business & Strategy team. Her main research focuses on the future of digital banking experiences, the role of trust in banking, and the impact of fintechs and digital disruptors on the financial services industry.
The Forrester DXR evaluated global mobile banking apps across 18 scenarios along with our CX Index™ and unmoderated usability testing results.
This report provides an overview of embedded finance and introduces a three-step approach that will help organizations benefit from this opportunity.
Use Forrester’s Digital Competency Map to build a digital talent roadmap and then determine if you should hire, partner, or train for those skills.
This report evaluates the effectiveness and ease of use of leading European mobile banking apps.
Nearly 100 countries and currency blocs are investigating a retail CBDC. A few have launched; in Europe and North America, no issuances are imminent.
The Forrester Digital Experience Review (DXR) evaluates the digital experience of global mobile banking apps across more than 50 criteria.
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