Data Overview Report

The State Of The US Shopper

Landscape: The Digital Store Playbook

September 17th, 2021
With contributors:
Fiona Swerdlow, Taylor Hansen
Retail and brand executives should use the insights in this report to determine how to implement strategy, services, and technology to meet customers’ changing expectations.

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This report is available for individual purchase ($795).

Forrester helps business and technology leaders use costumer obsession to accelerate growth. That means empowering you to put the costumer at the center of everything you do: your leadership strategy, and operations. Becoming a costumer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.