Summary
Consumers have an increasing array of payment methods to use while shopping. Over the past five years, UK consumers have increasingly used digital payment methods, which now top the list of most-used payment methods. However, even as they experiment with new alternatives, they still often opt for traditional payment methods (e.g., debit cards, credit cards, cash), especially in physical stores. This report reviews Forrester’s data on UK online adults’ attitudes and behaviors around payments, including digital payments and “buy now, pay later” (BNPL).
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