The Virtual Care Business Proves Its Worth: CVS Health Reveals The Challenges And Benefits Of Responding To COVID-19 In Its Q1 2020 Earnings Call

Retail quarterly earnings calls for Q1 2020 (January through March) run from April through June. In this series, we share the highlights of earnings calls from the major brands to help digital business professionals understand the initial impact of COVID-19 on retail and brand businesses, particularly in the US. Telemedicine (virtual visits) and digital prescription refills skyrocketed year over year, and app usage grew across CVS Pharmacy, Caremark, and specialty. CVS Health sees telemedicine as “an integral part of how we go-to-market moving forward.”