Predictions 2021: Customer Insights

October 20th, 2020
With Contributors:
and Daniel Weber


Customer intelligence (CI) leaders: Read this research to discover how customer intelligence will evolve in 2021.

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Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond. Forrester Research gives you insights and frameworks aligned to your role to shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer. Contact us to learn more.