Best Practice Report

Unlocking AI Agent Potential: Start With Choosing The Best Platform

Ten Agent Requirements Will Drive Selection

September 5th, 2024
Craig Le Clair, VP, Principal Analyst
Craig Le Clair VP, Principal Analyst
David Mooter, Principal Analyst
David Mooter Principal Analyst
With contributors:
Chris Gardner , Will McKeon-White , Stephanie Liu , Meg Bellavance , Kara Hartig

Summary

Enterprises are in a race to build AI agents, but selecting the best approach is a challenge. This report compares four platform options to build them: general-purpose AI assistants, domain-specific agent frameworks, integration-platform-as-a-service (iPaaS) automation tools, and intelligent robotic and digital process automation (DPA/RPA) platforms. While overlap exists in underlying features, platforms best target AI agent requirements. To make informed decisions, enterprise architects and centers of excellence (COEs) can use 10 requirements to help compare platform options.

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