Summary
IT management tools, referred to as the IT control plane, have been consolidating for years. A bipolar market is emerging, centering on ServiceNow and Atlassian, which have achieved critical mass that competitors will find hard to match. AI and generative AI (genAI) capabilities accelerate this dominance, which accrues to vendors with large datasets, significant R&D budgets, and broadening market share — in other words, a positive feedback loop. Read this report to understand the emerging developments and critical context.
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