A Forrester Complimentary Webinar
Dynamic customer demand is changing how your organisation goes to market. Explosive tech innovation offers all kinds of new operational possibilities. You need to reimagine your IT operating model by asking the most important question of all: “Does our IT operating model deliver maximum customer value?”
Join this session to discover why you should step back, assess your entire IT operating model, and create one that puts customers first. You’ll learn:
- How and why to take an “outside-in” approach to your operating model design.
- Customer-driven requirements, and other hallmarks of a customer-obsessed operating model.
- The tangible operating and business benefits of putting customers first in your IT model.
