Sam Higgins

Principal Analyst

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Predictions 2023: Public Sector Hesitancy Hinders Crisis Preparedness

Sam Higgins November 9, 2022
As governments gradually return to pre-pandemic ways of operating, they must gird themselves for an uncertain future.
Blog

Australians’ Laid-Back Reputation Hides The Truth About Our Ability To Trust

Jinan Budge October 30, 2022
People are hardwired to trust other people and, by extension, the organizations they engage with. As an organization, your success or failure at earning and keeping trust ultimately determines not only the fate of your relationship with customers, employees, and partners but the future prospects of the organization itself. But few business, political, or technical […]
Blog

Meet Two Schrödinger’s Cats, Web3 And The Metaverse, At Technology & Innovation APAC In Sydney

Leslie Joseph October 11, 2022
This Technology & Innovation APAC, come listen to Sam Higgins and I talk about two Schrödinger’s cats in today’s tech ecosystem. First up: Web3. Some believe that Web3 will change the World Wide Web as we know it by giving users more control over their data and identities, ushering in better incentive structures for creators […]
Blog

Announcing The Finalists For The Enterprise Architecture Award In Asia Pacific

Frederic Giron September 22, 2022
Enterprise architecture (EA) is a strategic capability for many Forrester clients. It is essential that EA in all its permutations be results oriented, pragmatic, and practical to remain relevant. In Forrester’s Enterprise Architecture Award, we look for stories of EA excellence resulting in tangible business and customer results. The Forrester Outcome-Driven Architecture Model rests on a […]
Video

Counting Down To Forrester’s Technology & Innovation APAC Event For 2022

Sam Higgins August 30, 2022

Blog

Geopolitics And Trade-Offs: East Meets West In APAC’s Public Cloud

Sam Higgins August 9, 2022
Asia Pacific (APAC) is a vast region with enormous diversity in climate, topography, history, culture, ethnicity, and political and economic development. At $30.9 trillion, the region makes up nearly 40% of the world’s GDP and is now covered by the world’s largest free trade agreement with a market 2.5 times larger than that of the […]
Blog

Google Public Sector Is A Move To Amplify Industry-Specific Credentials

Devin Dickerson July 13, 2022
On June 28, Google unveiled plans for a new Public Sector subsidiary aimed at helping US public institutions, such as state, local, and educational institutions, drive digital transformations into the cloud. The company also has US federal ambitions by partnering with the Defense Innovation Unit, the US Navy, and the Department of Veterans Affairs (VA). […]
Blog

The Trust Imperative For Government Leaders

Sam Higgins May 31, 2022
In 2021, Forrester ran a pilot study of Australian adults to measure how people’s trust in government drives critical behaviours. We found that Australians have moderate trust in the institution of government. On average, only 28% of Australians trust the federal government. That is lower than the average of 35% who trust state governments and 31% who trust their local leaders.
Blog

VMware Customers: Get Ready For Broadcom Disruption

Tracy Woo May 26, 2022
Late Sunday evening, Bloomberg reported rumors of advanced Broadcom talks to acquire VMware, which has since been confirmed this morning. In light of Broadcom’s investment activities in the past few years, this news is unsurprising. It made a string of massively expensive enterprise software company acquisitions: Brocade Communications Systems in 2016 ($5.9 billion), CA Technologies […]
Blog

The Uses, Misuses, And Abuses Of Tech Spending And Budget Benchmarks

Sam Higgins April 20, 2022
Tech budget and spending benchmarks can be valuable, but only when used correctly. Learn how to get the most value from benchmarking.
Blog

Open Data Exposes An Uncomfortable Truth: Matters Of Gender Diversity And Inclusivity Remain Performative

Sam Higgins March 21, 2022
Three steps to increase the level of trust in your gender-related messaging.
Blog

US Public Sector Predictions 2022

Rick Parrish February 10, 2022
Read this post to discover six key predictions on US public sector customer and employee experiences, cybersecurity, and technology. Then, dive deeper with a complimentary webinar.
Blog

The Unstoppable Rise Of Central Bank Digital Currencies (CBDCs)

Sam Higgins December 23, 2021
With the broader rollout of the e-yuan next month, government-backed digital currency will enter a new era. What will it hold for banks, non-financial services firms, and society at large?
Video

Counting Down To Forrester’s Technology & Innovation APAC Live Virtual Experience

Sam Higgins August 30, 2021

Blog

The Tech Council Of Australia Brings The Digital Generation To The Policy Forefront

Michael Barnes August 18, 2021
Technology is central to nearly every aspect of our lives — even more so in the post-COVID world we’re all stumbling towards. For individuals, it’s the key to maintaining connections with family and friends. For employees, it’s the basis for communication, collaboration, and productivity. For many organizations, it’s currently the only way to engage with […]
Blog

Finally, A US Digital Stimulus Package … But One That Only Keeps The Lights On

Sam Higgins April 5, 2021
When US President Joe Biden signed the American Rescue Plan Act into law, he added $1.9 trillion of economic stimulus to the $2.2 trillion provided by the Coronavirus Aid, Relief, and Economic Security Act and $0.9 trillion included in the federal government’s appropriations bill for 2021. This brings the combined fiscal stimulus of the Trump […]
Blog

Automation Will Reshape Australia’s Job Market For Decades To Come

Sam Higgins February 22, 2021
Seven years ago, you could have been forgiven for thinking that every second person you knew would be unemployed in just over a decade. Headlines at the time were sensational and alarmist after Oxford academics Carl Benedikt Frey and Michael Osborne estimated that 47% of American jobs were at high risk of automation. While we […]
Blog

Facebook’s Ban On News Is A Blow To Consumers, Not Regulators

Sam Higgins February 22, 2021
UPDATE: On February 22, Facebook announced that it would restore access to news media content in Australia. This decision was taken after the Australian government agreed to changes within the regulatory regime that would: 1) take account of existing deals between platforms and publishers; 2) allow for mediation prior to arbitration; and 3) include additional […]
Blog

The Promise (And Perils) Of Customer-Focused Government Technology Transformation

Dan Bieler October 16, 2020
Technology transformation is a fundamental lever to change the working of government overall.
Blog

The Industrialization Of Intelligence Will Drive The Autonomous Enterprise

Sam Higgins October 13, 2020
Learn the three key considerations every CIO needs to consider in building their digital transformation agenda.
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