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Description
Building effective cross-functional relationships can be the difference between a successful customer experience (CX) transformation and one that struggles. Join us as we walk through a new series of tools that CX pros can use to collaborate with stakeholders.
Key takeaways:
- Identify key influencers around the organization to collaborate with.
- Lear how tp align CX value with the organizational outcomes your influencers care about.
- Explore how to build an approach plan to engage influencers to amplify and accelerate CX impact in the organization.
Target audience level: all levels
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