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Description
Join Forrester principal analysts Judy Weader and Arielle Trzcinski to hear about the total experience for US health insurers. This webinar covers the components of the Total Experience Score — Customer Experience Index (CX Index™) and Brand Experience Index (BX Index™) — as well as how trust impacts quality perceptions and loyalty indicators.
Key takeaways:
- Learn about the key ratings of total experience, customer experience, and brand experience.
- Understand the impact of trust on quality perception and loyalty.
Target audience level: all levels
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