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Description
Every organization has automation, and its impact on winning, serving, and retaining customers is unquestionable. However, it can be difficult to align islands of automation and rationalize your portfolio, let alone produce a holistic strategy. Join this webinar to learn how to use Forrester’s automation framework to get control of your bots and create an operating model that balances responsibilities and innovation for the future of work.
Key takeaways:
- Master the nine key dimensions that distinguish 60 different types of automation.
- Rationalize your portfolio by recognizing visual trends across process, enterprise, and people dimensions.
- Prioritize automation projects based on time-to-deploy and disruptive potential.
- Champion an automation segment in your organization to bolster business and IT.
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